Do you have any questions? We are here to help.
Check out these helpful links that may guide you:
How can I place an order?
To place an order at Ryo Miura Japan , simply select the products you wish to purchase and add them to your cart. Then, follow the instructions to complete the secure checkout process. You will receive a confirmation email once you have completed your order.
What payment methods do you accept?
We accept the following payment methods:
- Credit/debit cards (Visa, MasterCard, American Express, Maestro).
- PayPal.
- Bank transfer.
Do you offer international shipping?
Yes, we ship internationally to a wide range of countries. Shipping times and costs vary depending on destination. For more information, please see our Shipping Policy .
How can I track my order?
Once your order has shipped, we will send you an email with a tracking number. You can use this number to track the status of your order on the carrier's website.
What is your return policy?
We offer a 30-day return policy from the delivery date. Products must be in their original condition, unused and in their original packaging. Please see our Returns Policy for more details on how to handle a return.
How long does it take to process my order?
- Domestic orders (Spain) : Orders are processed in 2-3 business days .
- International Orders : International orders may take up to 3 business days to process before being shipped.
- Some of our handcrafted knives, especially those shipped directly from Japan, may have an estimated delivery time of up to 20 business days due to the manufacturing and international shipping process. Please check the shipping times on the product page or contact our support team for more details.
What are the shipping costs?
Shipping costs vary depending on the destination and weight of the products. We offer free shipping in Spain for orders over €100. See our Shipping Policy for more details.
Do you offer a warranty on your products?
Yes, all our products come with a one-year warranty from the date of purchase. If you have any issues with your product within this time frame, please contact us for help. Please see our Warranty Policy for more details.
¿Qué pasa con los aranceles?
Los aranceles y el IVA son establecidos por las autoridades aduaneras del país o región donde se compran los bienes, y se basan en el país de fabricación y los productos. La clasificación determina el monto del arancel. La cantidad que pagas en el momento de la compra no incluye los aranceles aduaneros locales ni el IVA, que pueden o no ser cobrados a discreción de la oficina de aduanas de cada país. Si tienes alguna pregunta, no dudes en ponerte en contacto con las autoridades fiscales correspondientes en tu país.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at contact@ryomiurajapan.com . We will do our best to accommodate your request before the order is shipped.
How can I contact customer service?
You can contact us at any time by email at contacto@ryomiurajapan.com . You can also call us at +34 660 047 715 from Monday to Friday, 10:00 a.m. to 2:00 p.m. (Peninsula time).
What do I do if my order arrives damaged?
If your order arrives damaged, please take photos of the product and package and contact us at contact@ryomiurajapan.com as soon as possible. We will take care of solving the problem quickly.
What happens if I'm not home when my order arrives?
If you are not home at the time of delivery, the carrier will attempt a new delivery or leave instructions for you to pick up your package at a nearby location. Please be sure to provide an updated phone number and email address to facilitate delivery.
Can I request a VAT invoice?
Yes, you can request a VAT invoice. Simply send us an email to contact@ryomiurajapan.com with your order details and the necessary tax information, and we will send you the corresponding invoice.