Do you have questions about your order, knives, or shipping? We'll give you clear answers here, without the fine print.
table of contents:
- Frequently Asked Questions
- Shipping and delivery
- Returns and exchanges
- Payments and discounts
- Problems with products
- Direct contact
1. FAQ · Frequently Asked Questions
Do you ship internationally?
Yes, we ship to all of Europe, the Americas, and the rest of the world. See conditions in the shipping section.
Can I return a knife if I'm not satisfied with it?
Yes, but only if it's unused and in perfect condition. See the returns section for details.
Do the knives come sharpened?
Yes, all our knives come ready to use. Only professional sharpeners will notice the difference.
2. Shipping and delivery
Shipping Summary
- Free shipping to Spain on orders over €99.
- International shipping: costs vary by country (calculated at checkout).
- Shipping within 48-72 hours (Spain) with tracking number. *For custom-made knives to Japan, please allow 2-3 weeks.
- Transport companies: Correos Express, UPS or DHL.
Check the rest of the rates HERE .
What happens if I'm not home?
The courier will attempt to deliver it twice. If unsuccessful, the package will be returned to our warehouse.
3. Returns and exchanges
Basic conditions:
- Deadline: 14 days from receipt.
- The product must be unused, in its original box.
- We do not accept "change of mind" returns if the product has been used or opened.
Steps to return a product:
- Please email us at support@ryomiurajapan.com with your order number.
- We will provide you with return instructions and addresses.
- Once received and reviewed, we will refund you.
More information on our Returns and Refunds page
4. Payments and discounts
What payment methods do you accept?
- Credit/debit card.
- Apple Pay and Google Pay.
- PayPal.
- Shop Pay.
I have a discount but it's not applied?
Check that it's in effect and there are no minimums. If it still doesn't apply, please write to us.
5. Problems with products
My knife has arrived damaged
Write to us immediately with photos. If it's our fault or the shipping fault, we'll replace it.
The knife doesn't cut as expected.
All knives are sharpened, but if you have any questions, please write to us and we'll help you understand if it's the right one for the type of cut or food you're using.
The handle has a crack or defect
It could be natural (wood) or a defect. Send us a message with photos and we'll resolve it without any problem.
Do you need direct help?
You can write to us at support@ryomiurajapan.com or use the contact form provided. We always respond within 24 hours (business days).